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Our “Special” Service

Rokshaw Laboratories is a Specials Manufacturer that prides itself on delivering a high quality service that ensures that our customers continue to come back to us for their Unlicensed Medication.

We provide our Specials to a wide range of customers across the UK.

A State-of-the-Art Manufacturing Facility

Our State-of-the-art manufacturing facility, based in Sunderland, is MHRA Approved and NHS Accredited for the manufacture and wholesale of Unlicensed Medicines across the UK.

Our capabilities include the bespoke and batch manufacture of Specials, as well as stocking a vast range of Unlicensed Imports and Special Obtains sourced from our extensive supply network.

Outstanding Product Quality

The highest level of product quality is assured with talented, experienced and trained staff, using the most cutting edge equipment and machinery to formulate and manufacture a full range of Specials fit for purpose.

Our inclusive quality management system incorporates and guarantees quality throughout all stages of ordering, assembling, manufacture & delivery.

Our ‘Special’ Customer Service

What sets us apart from the rest is our outstanding customer service levels, delivered by our highly trained, knowledgeable and friendly staff.

Our helpful approach allows us to build a relationship with you, to understand and deliver the exact requirements of the customer and patient. We provide clear communication throughout the ordering process, everything from quick query response times to prompt order confirmations for absolute peace of mind.

Our flexible, easy to order service allows for our customers to have a variety of different methods that best suits them. You can order with Rokshaw Laboratories via the following:

  • Freephone: 0800 1699 765
  • Email: orders@rokshaw.co.uk
  • Fax: 0191 567 5210
  • Our Online Ordering System
  • The Rokshaw App

All orders are all promptly acknowledged and confirmed by our customer services upon receipt.

When any further clinical expertise is required, we have pharmacists and healthcare professionals on hand with a combined 50 years’ experience in the pharmaceutical industry.

One-Stop Shop for Specials and Special Obtains

We manufacture and supply a full range of Specials bespoke to the patients’ exact needs, including dosage form, formulation, excipients and flavourings.

The Rokshaw packdown service also ensures that we can deliver the exact pack size required for both Drug Tariff and Non-Tariff Specials to keep endorsements straightforward and reduce excess waste.

As well as our Specials Service, we also can provide a wide variety of Special Obtains and act as your one-stop shop for both Specials and Special Obtains!

Next Morning Delivery

All manufactured Specials are available to order on a Next Day Delivery service as standard across the UK, when ordered before 5pm Monday-Friday. However, we will also do our best to accommodate urgent orders placed after this time.

Our innovative packaging allows for safe delivery of our bottles, in both ambient or fridge boxes. When cold chain delivery is required, our items are validated for necessary temperature control for up to 72 hours outside of the refrigerator.

The Future of Specials – Online Ordering App

As part of ‘The Future of Specials’, we launched our ground breaking Online Ordering App in 2017, available on Apple and Android Devices, with the objective of providing pharmacies across the UK and even quicker way of placing Specials and Special Obtains.