We provide our Special Obtain Orders with a Competitive Handling Fee
If you have an order for an unusual line such as a gluten-free product, continence appliance or a colostomy product that is not readily available we can source this for you. Just call our customer service team and they will get to work to find it.
Some Specials obtains can take longer than our standard next day delivery but usually we can get it to you within 3-5 working days and save the considerable time you may need to find such items.
Special Obtains are lines that are not readily available at main-line wholesalers and not always obvious where to source.
Certain gluten-free products, continence appliances, colostomy, tracheostomy, wound healing, scaring and certain vitamins can all be classified under Special Obtains.
By working with supply partners we can search for these lines for you. This can take longer than our specials range and we aim to supply within 3-5 working days. Certain bread, for example, may only be manufactured on set days and depending when the order arrives can effect potential lead times. We will keep you informed as we understand your patient needs this product.
If your patient needs regular supply we can then set this up to improve the service we can offer. However a one off is fine and we will do our best to source any special obtain line for you.
If you wish to make a query on a Special Obtain, Please fill in our online enquiry form and we will get back to you as soon as possible